Shipping Policy

Last updated: September 03, 2025
Applies to purchases made on: www.aurora-electric.net
Support: support@aurora-electric.net

1) Order Processing Times

Processing window: Orders placed Monday–Friday before [2:00 PM local time] are typically processed within [1–2] business days.
Orders placed after the cut-off, on weekends, or on holidays begin processing the next business day.
During peak periods or carrier disruptions, processing may be extended. If your order is significantly delayed, we will notify you by email.

2) Shipping Methods, Destinations & Costs

Shipping options and costs are calculated at checkout based on destination, weight/size, and service level.

Service levels offered:

Domestic Standard: USPS — Estimated [3–7 business days].
Domestic Expedited: USPS — Estimated [2–5 business days].
Domestic Express: USPS — Estimated [1–2 business days].
Canada / International: USPS — Estimated [5–12 business days] (customs may add time).

Rate table:

Destination	Method	Est. Delivery	Cost
US	USPS Ground	3–7 business days	Calculated at checkout
US	USPS First-Class 1-5 business days	2–5 business days	Calculated at checkout
US	USPS Express	1–2 business days	Calculated at checkout
Canada	International Tracked	5–10 business days	Calculated at checkout
Intl (ROW)	International Tracked	7–12+ business days	Calculated at checkout

*Delivery estimates begin after your order has shipped. Carrier delays (weather, peak season, customs) are outside our control.*

3) Shipment Confirmation & Tracking

You’ll receive a Shipment Confirmation email with a tracking number once your order has shipped.
Tracking may take up to 24 hours to activate after carrier pickup.

4) Address Changes & Rerouting

For address updates, contact support@aurora-electric.net or call 1-719-429-8821 immediately.
Once an order is in transit, changes or rerouting may not be possible.
If a package is returned to sender due to an incorrect address or missed delivery attempts, we can reship (additional shipping charges apply) or refund minus original shipping.

5) Delivery Issues (Lost, Stolen, or Damaged)

Damaged on arrival: Keep all packaging and take photos. Contact us within 7 days of delivery so we can file a carrier claim.
Lost in transit: If tracking shows delivered but you cannot locate the package, check with household members/neighbors and your local carrier office. If still missing, email us—most carriers require a brief affidavit for a claim.
Signature requirement (optional): Orders over $100 may ship with signature confirmation for fraud prevention.

We are not liable for packages after a carrier marks them Delivered. At checkout, you may select a signed service (when available) if porch-security is a concern.

6) Customs, Duties & Taxes (International)

International orders may be subject to import duties, VAT/GST, and fees levied by the destination country. These charges are the customer’s responsibility and are not included in product or shipping prices. Customs processing can extend delivery timelines.

7) Shipping Limitations

We currently do/do not ship to P.O. Boxes / APO/FPO/DPO.
We cannot ship hazardous or restricted items to certain locations due to carrier and legal restrictions.
Pre-orders and back-orders ship as soon as items become available; we’ll provide an expected ship date at checkout or via email.

8) Split Shipments

To deliver items faster, we may ship your order in multiple packages at no additional cost. You’ll receive separate tracking emails for each shipment.

9) Failed Delivery / Returned to Sender

If a package is returned due to an incorrect address, being unclaimed, or delivery refusal, we can reship (additional shipping applies) or issue a refund minus original shipping after the package is received back at our warehouse.

10) Consistency With Google Listings

Shipping speeds and costs shown on our website are intended to match the settings provided to Google Merchant Center. If a discrepancy occurs, we will honor the lower shipping cost and the fastest eligible speed selected at checkout.

11) Questions?

Email support@aurora-electric.net with your order number for assistance.