Refund & Returns Policy

Last updated: September 03, 2025
Applies to purchases made on: www.aurora-electric.net

1) Overview

We want you to love your purchase. If something isn’t right, you may request a return or refund within the timeframes below. This policy explains eligibility, how to start a return, timing, and any applicable fees.

2) Return Window & Eligibility

• Return period: Within 30 calendar days of delivery.
• Item condition: Items must be unused, in original packaging, with all accessories, manuals, and tags.
• Non-returnable items (unless defective or damaged on arrival):
• Customized or made-to-order items
• Items marked Final Sale
• Gift cards, downloadable software, or perishable goods
• Damaged/defective items: Report within 7 days of delivery with photos/video so we can make it right quickly.

If an item shows signs of use, damage, or missing parts not due to our error, we may deny the return or deduct a reasonable amount from the refund.

3) How to Start a Return

1. 1) Email: support@aurora-electric.net
2. 2) Include: Order number, the item(s) you’d like to return, and the reason. For damage/defect, include photos or a short video.
3. 3) Authorization: We’ll reply with a Return Authorization (RA) number and the return address for the closest warehouse.
4. 4) Ship back: Use a trackable shipping service and keep your receipt. We’re not responsible for returns lost in transit. For items over $100, we recommend shipping with signature confirmation.

4) Who Pays for Return Shipping?

• Our fault (wrong item, damaged, defective): We cover reasonable return shipping or provide a prepaid label.
• Change of mind / no longer needed: Customer pays return shipping.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

5) Refund Method & Timing

• Method: Refunds are issued to the original payment method only.
• Timing: Within 3–7 business days after we receive and inspect your return.
• Bank posting times: Your bank or card issuer may take 3–10 additional business days to post the credit.

Late or Missing Refunds:

If you don’t see the refund after our confirmation: (a) check your bank/credit card statement again, (b) contact your card issuer, (c) contact your bank. If you’ve done all of the above and still do not see the refund, email support@aurora-electric.net and we’ll assist.

6) Order Changes, Address Corrections & Cancellations

• Address changes: Email us as soon as possible. We’ll do our best, but if an order has shipped, we can’t alter the address.
• Undeliverable/returned-to-sender (due to incorrect address or missed deliveries): We can reship (additional shipping charges apply) or refund minus original shipping.
• Cancellations:
• Before processing/shipment: We’ll cancel at no charge when possible. If the order has entered fulfillment and you still wish to cancel, you may refuse delivery and request a return under this policy.
• After shipment: Please follow the return process above.

7) Exchanges

Fastest way is to place a new order and return the original item under this policy. If you prefer a direct exchange, email support@aurora-electric.net and we’ll outline options based on inventory.

8) Delivery, Processing & Tracking

• Processing time: Orders ship within 2–5 business days.
• Tracking: We email a tracking number as soon as it’s available.
• Delays: If your order hasn’t arrived within the estimated window, contact support@aurora-electric.net and we’ll investigate.

This section excludes delays caused by incorrect or incomplete shipping details or missed delivery attempts.

9) Warranty Issues

If your product includes a manufacturer’s warranty, we’ll help coordinate support. Email support@aurora-electric.net with your order number and details.

10) How to Reach Us

Email: support@aurora-electric.net

Phone: 1-719-429-8821

Business name:   Aurora Electric

Return address:   1021 N Market PLZ

                            STE 107 PMB 2020

                            Pueblo West, CO 81007